Artificial intelligence is slowly but surely becoming ubiquitous in the futures of both public and private sectors. The last 20 years have brought with them so much change in the ways that the way the world lives and works. AI will not only speed up the age of digital transformation but make even bigger strides than we have seen yet.

Affordable, Doable, and Available

Deliveries by robots, driver-less semis, virtual assistants, and machine learning are just the beginning. Before we know it, AI will play an even bigger role in our everyday lives. To put it simply, AI can make connections, act, and process massive amounts of information much faster than the human-dependent processes of the past.

This innovation is going to require an overhaul of existing processes in government and businesses alike. Research firm IDC predicts that the market for AI systems will nearly quadruple over the next few years, from $12.5 billion today to $46 billion in 2020.

Early Adopters in the Public Sector

Federal agencies are already beginning to deploy AI-powered interfaces for customer service. The state of Maryland now has an AU traffic system that is likely going to reduce their citizen’s commute time by 15 percent. Atlanta has deployed a non-emergency AI-powered chat system for service requests. The Detroit Police Department is also in the process of integrating facial recognition into their video monitoring system in hopes to reduce future crimes and investigate current ones.

Focusing on ethically responsible applications for AI in government is of utmost importance right now. By leveraging these technologies, government entities can ultimately work better and faster than ever before.

A Mechanism to Improve Society

Government officers can improve their efficiency and be more effective by focusing on actual problems. AI has the power to correlate real information in data and outcome better than any other technology. It combs through the data and finds what is relevant to the outcome, finds similarities in the data, and highlight it.

By using cognitive technologies to redesign public sector work, these agencies can cut costs, free up millions of labor hours for more critical tasks, and ultimately deliver better, faster services.